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Terms and Conditions

Stover’s Liquidation is a “Store Returns” and closeout/liquidation facility with thousands of unique items in varied conditions.

Item Condition:

See Our Product Grading Sheet For Grade Definitions

  • What is a closeout, drop or off good? With a closeout or a drop item the manufacturer usually needs to move inventory quickly to make room for more production. The manufacturers turn to Stover’s because we have the ability to buy large quantities of material, inventory it and move it. Because the manufacturer is selling for a discount they do not honor any warranties even if the material is 1st quality. Closeouts and drops are sold strictly “AS IS” and “NO REFUND, NO RETURN”.

  • What is an off good, Cabin Grade, 2nd Quality & Utility Grade? Off goods are less than perfect materials sold at a considerable discount. They are sold “AS IS” and “NO REFUND NO RETURN”. What can you expect to see in material of this classification? It partly depends on what specifically you are buying; but here are some things you can expect to see (THIS IS NOT AN EXHAUSTIVE LIST AND IMPLIES NO WARRANTY OR THAT PRODUCT PURCHASED WILL BE FIT FOR YOUR INTENDED USE) – shade, texture, size and caliber variations. Damage such as but not limited to chipped corners, surface imperfections and breakage. Real physical defects that may or may not be fixable.

  • What can you expect from first quality materials? First quality material should be free of manufacturing defects. When sold with a manufacturer’s warranty all claims will be directed to and decided upon by the manufacturer only. The manufacturer’s remedy will be the sole remedy for any and all claims on 1st quality material.

Manufacturer Runs:

  • Stover's LLC. is not responsible for any variation in shading between product runs/run dates.

Important Points:

  • We do not have any additional details about the condition or contents of any item package other than what is already stated in the listing.

  • Any refurbished products are refurbished by the manufacturer, and we do not offer any guarantee on these items.

Measurement and quantity:

  • Purchaser/installer is responsible for all measurement quantities. Purchaser will be charged for the actual footage shipped. We accept no responsibility or liability for measurement errors.

Return Policy

  • All items are sold “As Is / No Refund No Return”. We will however, gladly allow “Exchanges” up to 30 days after your purchase.
  • If the exchange is for a higher priced item, the customer must pay the difference.
  • If the exchange is for a lesser priced item, the balance will be applied to an In Store Credit, which can be used only by the original purchaser.
  • Special Order items will not be allowed to be exchanged & are sold strictly “ As Is / No Refund-No Return-No Exchange.

We are liquidators, therefore some of our products are non-warranted, 2nd Quality, 3rd Quality, Closeouts, Shelf Pulls, Returns, as well as many warranted & 1st Quality products.

MAKE SURE THE QUALITY OF PRODUCT YOU ARE PURCHASING WILL MEET YOUR EXPECTATIONS.

  • Your expectations & your interpretation of “waste” will greatly affect the outcome of your project, regardless of Quality purchased.

An Authorized Manager can amend this policy, but only at the time of purchase with a Manager signature & details of the amendment written in your Sales Order

Payment and refunds:

  • We accept cash, checks, debit cards, PayPal and credit cards. A $30 fee may be assessed for returned checks. For returns, purchases made by cash or check will be refunded by check within 3-5 weeks; and purchases by PayPal, credit or debit card will be credited back to the account, credit or debit card used for the purchase.

    We accept PayPal and most major US credit cards via phone (855-543-5159).

Shipping:

  • Delivery and lead times: All delivery dates are estimates. We cannot guarantee specific deadlines. We recommend booking installation after receipt of the product.

  • Items ship within 5-7 business days of payment clearing, then take additional days to reach the destination.

  • As items are shipped, e-mail confirmations with tracking numbers are sent. Please note that tracking numbers are generated as packed and may take 24 hours to become active within the carriers system.

  • We can arrange the shipping for you and charge you or you can arrange the shipping and pay the shipper directly yourself.

  • Please include all pertinent information so that we can accurately quote you for freight.

  • All freight is curbside delivery standard if you require another type of delivery please contact us to arrange.

  • Please arrange to be present at the delivery, if a delivery cannot be made because you are not present you will be charge for the delivery and the re-delivery.

Shipping Damage & Carrier Claims:

  • Each and every damaged product or box must me pictured and submitted for a carrier claim.
  • Any product damage found at time of delivery/receipt must be noted on the Bill Of Lading before signing for delivery. This type of damage claim must be filled within 30 days of delivery/receipt.
  • "Hidden Damage" claims, or any damage found after taking delivery/receipt of an order from the carrier, must be filed within 5 days of receipt.
  • Carrier Claims may take up to 120 days to process, during which time the product should be available for further inspection.
  • Claims for shortages or damages must be made upon receipt of the product. Purchaser/installer is responsible for final inspection. Do not install defective product. Use constitutes acceptance. Please contact us immediately if you suspect damage on your shipment, should you accept a damaged shipment it will be deemed as acceptable by you.

Sample Policy

  • We can provide samples anywhere inside the 48 Continental United States. They are $5.00 Per Piece plus a flat $20 Standard Shipping fee.

  • Most samples are cut to a range of 3” to 6” width and length. Due to the nature of specific products, and to provide customers an accurate representation, some samples may differ from this standard range. Samples are cut from the actual product, so the sample may not include the entire pattern or graphic as displayed online.

  • Once You place an Order of $200.00 Or More We will refund your sample purchase towards your order.

Auctions:

  • Please note we will issue an invoice to non-paying bidders on all unpaid items. This must be done in order for us to reclaim fees charged for the listing. Please do not bid or buy any auction which you do not intend to complete. We also reserve the right to block your user log in if you fail to pay after winning the bid on an auction item.

  • All auction items are sold AS IS & WHERE IS. All auctioned items are sold NO REFUND NO RETURN. When an inspection is allowed on an auctioned item we encourage the bidders to inspect the product for defects.

  • No warranty is expressed or implied on any auctioned items. Further we do not warrant the item(s) being sold to be useable for your intended use.

TERMS & CONDITIONS OF ALL SALES:

A service charge of 1.5% per month will be added to all accounts that are 30 days past due (60 days old.) Unless amended in Writing and signed by a store manager all items are considered sold “AS IS NO REFUND, NO RETURN, NO EXCEPTIONS”. In store credit/gift cards will expire 1 year from date if issue. 15% restock fee on any management approved returns. Buyer/customer by buying from our web site acknowledges & agrees to pay all costs associated with collection or enforcement of this contract if same becomes necessary to enforce this contract or to obtain payment including court costs, reasonable attorney fees and other associated charges. In the event it becomes necessary to enforce any part of this contract through litigation, the venue shall be Putnam County, Tennessee and the law governing this contract shall be the laws of Tennessee. Any affirmation of fact or promise made by seller to the buyer which relates to the goods sold hereunder shall not be regarded as part of the basis of the bargain and shall not be deemed to create an express warranty that such goods shall conform to the affirmation or promise. Any description of the goods sold hereunder shall not be regarded as part of the basis of the bargain and shall not be deemed to create an express warranty that such goods shall conform to the description. The exhibition of any sample, picture or model shall not be regarded as part of the basis of the bargain and shall not create an express warranty that the whole of the goods sold hereunder shall conform to the sample, picture or model. This written contract is intended by the parties as the complete and exclusive statement of the terms of their agreement. Stoversliquidation.com & Stover’s LLC nor any of its employees, nor any other representative makes no express or implied warranty. Stoversliquidation.com & Stover’s LLC nor any of it’s employees, nor any other representative makes no warranty that a product sold by us is fit for any particular purpose. Stoversliquidation.com & Stover’s LLC does not offer any warranties regarding whether in contract, in tort, under any warranty, in the negligence or otherwise shall not exceed the return of the amount of the purchase price paid by the purchaser. Under no circumstances shall the seller be liable for special, indirect or consequential damages, including, but not limited to, inconvenience, rental or purchase of replacement products, storage, costs, loss of profit, or any other commercial loss.

INTERNATIONAL SHIPPING

Stover's LLC is not liable for any additional fees, duties, shipping fees, or taxes on international orders in any way shape, form or fashion.

Conditions of use

Stover’s LLC and its associates provide their services to you subject to the following conditions. If you visit or shop within this website, you accept these conditions. please read them carefully.

Electronic Communications

When you visit Stovers LLC or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Copyright

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Stover’s LLC or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of Stover’s LLC, with copyright authorship for this collection by Stover’s LLC, and protected by international copyright laws.

Trademarks

Stover’s LLC’s trademarks and trade dress may not be used in connection with any product or service that is not Stover’s LLC’s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Stover’s LLC. All other trademarks not owned by Stover’s LLC or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Stover’s LLC or its subsidiaries.

License and Site Access

Stover’s LLC grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Stover’s LLC. This license does not include any resale or commercial use of this site or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Stover’s LLC. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Stover’s LLC and our associates without express written consent. You may not use any meta tags or any other “hidden text” utilizing Stover’s LLC’s name or trademarks without the express written consent of Stover’s LLC. Any unauthorized use terminates the permission or license granted by Stover’s LLC. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Stover’s LLC so long as the link does not portray Stover’s LLC, its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Stover’s LLC logo or other proprietary graphic or trademark as part of the link without express written permission.

Your Membership Account

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use our website only with involvement of a parent or guardian. Stover’s LLC and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

Reviews, Comments, Emails, and Other Content

Visitors may post reviews, comments, and other content: and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam.” You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Stover’s LLC reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. if you do post content or submit material, and unless we indicate otherwise, you grant Stover’s LLC and its associates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Stover’s LLC and its associates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post: that the content is accurate: that use of the content you supply does not violate this policy and will not cause injury to any person or entity: and that you will indemnify Stover’s LLC or its associates for all claims resulting from content you supply. Stover’s LLC has the right but not the obligation to monitor and edit or remove any activity or content. Stover’s LLC takes no responsibility and assumes no liability for any content posted by you or any third party.

Risk of Loss

All items purchased from Stover’s LLC are made pursuant to a shipment contract. this basically means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

Product Descriptions

Stover’s LLC and its associates attempt to be as accurate as possible. however, Stover’s LLC does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Stover’s LLC itself is not as described, your sole remedy is to return it in unused condition.

Disclaimer of warranties and limitation of liability

This site is provided by Stover’s LLC on an “as is” and “as available” basis. Stover’s LLC makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or products included on this site. You expressly agree that your use of this site is at your sole risk. To the full extent permissible by applicable law, Stover’s LLC disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Stover’s LLC does not warrant that this site, its servers, or e-mail sent from Stover’s LLC are free of viruses or other harmful components. Stover’s LLC will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages. Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.

Any affirmation of fact or promise made by the seller to the buyer which relates to the goods sold hereunder shall not be regarded as part of the basis of the bargain and shall not be deemed to create an express warranty that such goods shall conform to the affirmation or promise. Any description of the goods sold hereunder shall not  be regarded as part of the basis of the bargain and shall not be deemed to create an express warranty that such goods shall conform to the description. The exhibition of any sample or model shall not create an express warranty that the whole of the goods sold hereunder shall conform to the sample or model. This written contract is intended by the parties as the complete and exclusive statement of the terms of their agreement.

Stover’s LLC, nor its sales persons, nor any of other representative makes no other express or implied warranties. Stover’s LLC nor its sales persons, nor any other representative makes no warranty that a product sold by us is fit for any particular purpose. Stover’s LLC does not offer any warranties regarding whether a particular product can or should be used in any way and the buyer/customer purchases each product at his or her own risk.

It is understood and agreed that seller’s liability whether in contract, in tort, under any warranty, in negligence or otherwise shall not exceed the return of the amount of the purchase price paid by the purchaser. Under no circumstances shall seller be liable for special, indirect or consequential damages, including, but not limited to inconvenience, rental or purchase of replacement products, storage costs, loss of profits, or any other commercial loss.

Applicable Law and Jurisdiction

By visiting Stover’s LLC, you agree that the laws of the state of Putnam County, Tennessee, United States of America, without regard to principles of conflict of laws, will govern these conditions of use and any dispute of any sort that might arise between you and Stover’s LLC or its associates.

Disputes

Any dispute relating in any way to your visit to Stover’s LLC or to products you purchase through Stover’s LLC shall be submitted to confidential arbitration in Putnam County, Tennessee, United States of America, except that, to the extent you have in any manner violated or threatened to violate Stover’s LLC’s intellectual property rights, Stover’s LLC may seek injunctive or other appropriate relief in any state or federal court in the state of Tennessee, United States of America, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrators award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this agreement shall be joined to an arbitration involving any other party subject to this agreement, whether through class arbitration proceedings or otherwise.

Site Policies, Modification, and Severability

Please review our other policies, such as our shipping and returns policy, posted on this site. These policies also govern your visit to Stover’s LLC. We reserve the right to make changes to our site, policies, and these conditions of use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

30-Day In House Storage Policy

  • Stover’s offers in-house storage (In our warehouse) for no longer than 30 days from the date of invoice/purchase.
  • After 30 days any dated purchases will be returned to stock and any monies paid will be applied to a Stover's In-Store Gift Card immediately.
  • All product is considered customers property at time of sale rather or not product is picked up in full or stored in Stover’s storage facility.
  • Product stored by Stover’s for their customers is considered non-returnable to Stover’s LLC and is governed by the regulations set forth in this contract.

Product Loading Policy

  • Of course, you are more than welcome to load your recently purchased product with carts that we make available here in the store.
  • We, as a courtesy, also provide a loading service for you if you would prefer.
    • Keep in mind that we load many customers, so your wait time could be as much as 30-45 minutes.
    • We do use forklifts which can be hard on spray-in bed liners, so we cannot guarantee that damage will not occur during the loading process.
  • We cannot assume any liability for product once it leaves our property.


THERE ARE NO CUSTOMER PICKUPS AFTER 6:00PM EACH DAY AND ABSOLUTELY NO PICK UPS ON SUNDAY, AS THE WAREHOUSE IS CLOSED.

 Privacy Policy

 

The owner of this website is Stover’s LLC.

 

Our postal address is:

 

452 West Broad ST
Cookeville TN, 38501

 

We can be reached via e-mail at dhartnagle@stovers.com or you can reach us by telephone at 931-526-2591.

 

For each visitor to our web page, our web server automatically recognizes no information regarding the domain or e-mail address.

 

We collect the e-mail addresses of those who communicate with us via e-mail, information volunteered by the consumer, such as survey information and/or site registrations, no information on consumers who browse our web page and account information volunteered by the consumer.

 

The information we collect is used for internal review and is then discarded, used to improve the content of our web page, disclosed when legally required to do so at the request of governmental authorities conducting an investigation, to verify or enforce compliance with the policies governing our website and applicable laws or to protect against misuse or unauthorized use of our website.

 

With respect to cookies: Stover' uses cookies, tracking pixels and related technologies. Cookies are small data files that are served by our platform and stored on your device. Our site uses cookies dropped by us or third parties for a variety of purposes including to operate and personalize the website. Also, cookies may also be used to track how you use the site to target ads to you on other websites.

 

If you do not want to receive e-mail from us in the future, please let us know by visiting us athttps://www.stoversliquidation.com/~stover1/contact.

 

If you supply us with your postal address on-line you will only receive the information for which you provided us your address.

 

Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line.

 

Please provide us with your name and phone number. We will be sure your name is removed from the list we share with other organizations with respect to ad servers: we do not partner with or have special relationships with any ad server companies.  Your information is never shared or sold.

 

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will contact you before we use your data for these new purposes to notify you of the policy change and to provide you with the ability to opt out of these new uses.